We are a small company based in the beautiful city of Boulder, Colorado where the sky is always a bit bluer than in pictures you see.
Get a hold of us:
Q: It looks so easy online, but I can't get them to do what I have seen. Have any tips?
A: Short version: Balls have a north and a south, therefore rings can be counter-clockwise or clockwise, thus hex sheets have polarity as well, lemma stacks of odd numbered sheets can always be flipped upside down to change polarity. Often easier to start over then attempt to fix. The behavior of magnets are consistent, and will become predictable with practice.
Long Version: Guide.ZenMagnets.Com
Q: Have they shipped? Where are they? Are they here yet? Is there tracking? Have they shipped?
A: We don't use google checkout shipping notifications, as we promise to ship within 24 business hours anyways. Business days are Monday to Friday, though sometimes we ship Saturdays too. Standard shipping is First Class through the Postal Service. 5-7 days within the US, up to three weeks internationally. No tracking except with Express. They might come faster if you wait by the mailbox all day, and stare at it really hard.
Q: How old do you have to be to play with these?
A: According to the Consumer Product Safety Commission, 14 years old in the US for a strong magnetic toy. Unless it's not a toy, then no age limit. Unless it's a "Science Kit," then the age regulation is 8+. Zen Magnets are classified as a science kit, so the minimum age as recommended by the US Government is 8. Our common sense recommendation is 12.
Q: Payment by Bitcoin?
A: Yes, Zen Magnets can now be purchased with Bitcoin, a decentralized digital currency. The value of Bitcoin doesn't come from government trust (like dollars) or chemical properties (like gold), but instead from mathematical properties of cryptography. International orders purchased with bitcoin will be billed for the difference in shipping after purchase. If you would like to upgrade your shipping method, please contact us directly, and we'll manually send you an invoice. Litecoins are also accepted manually, just ask.
Q: How can they be cleaned. I dropped them in the dirt.
A: Roll individual magnets around some scotch tape to clean them, don't play with the magnets until all the dirt is off the poles. Silly putty, sticky tack or cleaning putty also work well. If they are just oily or dusty, a cotton cloth or softer will do the trick.
Q: Do you ship to XYZ country? How much does it cost.
A: Probably. Find your country in the shopping cart, and it will give you a shipping price.
Q: What if the magnets weaken? Can they be remagnetized?
A: The magnetic strength can be weakened by excessive shock or heat. So don't bake them or shoot them out of a BB gun. The demagnetization due to time alone is about 5% in a human lifetime. They cannot be re-magnetized
Q: Do you have other colors?
A: Yes, and you can find them at Neoballs.com. However these are not Zen Magnets. Zen Magnets will always only come in one flavor of perfection: mirror polished NiCuNi, unsurpassed geometric tolerances.
A: Nobody actually asks this question but the bankers require us to have one. Here it is: We will never share/spread/sell your address/email/name.
Q: Refund policy?
A: Two weeks in resellable condition. Refund or exchange. Buyer covers return shipping.
Q: Do you do wholesale or offer deals to resellers?
A: Click Here for info.
Reasons to contact us:
»You have something to say or ask. But check the FAQ first.
»You want to tell us how awesome you, or the magnets, are.
»You have a brilliant collaborative idea.
»You're a fresh Blog looking for Review units.
»You've an exciting event needing sponsorship.
»You're fellow company looking for corporate buddy?
Use the contact form!
Zen Magnets LLC
Phone: (303) 351-1ZEN